Terms of Sale
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.
1. Formation of the contract
1.1 These terms of sale apply to all goods supplied by us, Roberts Radio Limited, registered in England no. 2978869. Registered address: Roberts Radio Limited, c/o Glen Dimplex Home Appliances, Roberts House, Hanworth Lane, Chertsey, Surrey, KT16 9JX (Please note, our Returns address can be found at the bottom of this page)
1.2 No contract exists between you and us for the sale of any goods until we have received your order and a confirmation of that order, which may be printed by you, has been displayed on your computer monitor screen. Once you have received this confirmation, there is a binding legal contract between us.
1.3 The contract is subject to your right of cancellation (see below)
1.4 We may change these terms and conditions of sale without notice to you in relation to future sales.
2. Description and price of the goods and/or services
2.1 The description and price of the goods and/or services you order will be as shown on our website at the time you place your order.
2.2 The goods and/or services are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you by email or by telephone as soon as possible, and offer you an alternative product or refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods and/or services.
2.3 Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found we will not be under any obligation to supply the goods to you at the price shown on our website at the time you placed your order. We will however inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods and/or services.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods, as shown in the section of our website about delivery.
2.5 The price of the goods and/or services and delivery charges are inclusive of VAT.
2.6 The prices on this website are prices relevant to UK consumers. If you are a trade partner of Roberts Radio you should refer to your retail price list for all prices applicable to your account.
2.7 Discounts and special offer prices offered on this website are subject to availability and may change without notice.
3. Payment
Payment for the goods and/or services and delivery charges can be made by any method shown on our website at the time you place your order.
4. Delivery
4.1 The goods and/or services you order will be delivered and/or performed at the address you give when you place your order. Deliveries are not made and services will not be performed outside the United Kingdom, Northern Ireland, Jersey and Guernsey.
4.2 If there is no one at the address given who is competent to accept delivery of the goods and/or performance of the services, you will be notified of an alternative delivery date or, if appropriate, a place to collect the goods.
4.3 If delivery and/or performance of the services cannot be made at your address, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery and/or performance.
4.4 Every effort will be made to deliver the goods and/or performance of services as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery and/or performance. In this case, we will inform you as soon as possible.
4.5 You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
4.6 We aim to deliver (for free) the next working day when ordering before 1pm Monday – Thursday. On Fridays, Saturdays & Sundays or after 1pm on weekdays, we aim to deliver (for free) within 2 working days. (May experience delays during peak periods).
4.7 For addresses in the Scottish Highlands & Islands, orders will be delivered for free within 2 to 4 working days. The postcodes considered in the Scottish Highlands & Islands are: AB31 - AB38, AB41 - AB56, FK17 - FK21, HS1 - HS9, IV1 - IV28, IV63 - IV99, KA27, KA28, KW0 - KW14, KW15 - KW17,PA20 - PA79, PH15 - PH26, PH30 - PH44, PH49 - PH52 and ZE1 - ZE30
4.71 For addresses in the Isle of Man, orders will be delivered for free within 2 to 4 working days. (IM)
4.72 For addresses in the Scottish Highlands & Islands, orders will be delivered for free within 2 to 4 working days.(TR)
4.8 Changes in recent legislation may result in parcels to Northern Ireland taking longer than the usual 2 day lead-time. You can track your parcel using your tracking number or contact customer service with any queries.
5. Your right of cancellation
5.1 Where the contract is for the sale of goods, you have the right (subject to paragraph 5.3) to cancel the contract at any time up to the end of fourteen working days after the day on which you receive the goods (see below). A working day is any day other than weekends and bank or other public holidays.
5.2 To exercise your right of cancellation, you must give written notice to us by hand or post, fax or email, at the address or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.
5.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost in the original packaging and in an unused condition.
5.4 The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. If you do not return the goods in the manner required, we may charge you a sum not exceeding the direct costs of recovering the goods.
5.5 Once you have notified us that you are cancelling the contract, we will refund or recredit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods.
5.6 Any Christmas gift items purchased from the 1st of November 2024 can be returned up until the 31st of January 2025 when proof of purchase is provided. To qualify for a refund, products need to be returned with all components and original packaging. Email [email protected] with proof of purchase to confirm eligibility.
6. Warranty
6.1 All goods supplied by us are warranted free from defects for the period stated on the product packaging (which in the case of most of our products is 24 months with exception of refurbished products which have a 12 month warranty) from the date of purchase. This warranty does not affect your statutory rights as a consumer.
6.2 All services performed by us will be performed with all due skill and care. This warranty does not affect your statutory rights as a consumer.
6.3 The warranty contained in paragraph 6.1 does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, or any alteration or repair carried out without our approval.
6.4 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods and/or services, you should notify us in writing at the address or email address shown below. Please retain your receipt or other proof of purchase that this will be required to claim on the warranty.
7. Data protection
Please read our Privacy Policy, which explains how we use and protect the information that you provide to us.
8. Applicable law
These terms and conditions of sale and the supply of the goods and/or services will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.
9. Bundle Offer Terms & Conditions
9.1 Bundle offers are only valid for orders placed online at https://www.robertsradio.com/en-gb, and are only valid for UK only.
9.2 Bundle offers are only valid on specific products while stocks last and may be withdrawn at any time.
9.3 Bundle offers are not valid in conjunction with any other promotion, discount, or sale items on https://www.robertsradio.com/en-gb
9.4 Bundle offers entitle you, at the time of ordering, to a saving on the selected Roberts products.
9.5 In the event of product returns, both products must be returned to Roberts. Please retain your receipt as this would be required as proof of purchase.
9.6 In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Roberts reserves the right to deduct the value of the offer from the refund.
9.7 Roberts reserves the right to change these Terms and Conditions at any time.
10. Non-Resale Disclaimer
By completing your purchase, you acknowledge and agree to the following terms:
10.1 Non-Resale Agreement: You confirm that the products purchased from our website are intended for personal use only and will not be resold in the Republic of Ireland or any part of Europe.
10.2 Compliance: You agree to comply with this policy and understand that failure to adhere to these terms may result in cancellation of your order and/or future restrictions on your ability to purchase from our website.
10.3 Legal Liability: You acknowledge that any attempt to resell our products in the specified regions may be subject to legal action and penalties, and you accept full responsibility for any consequences arising from such actions.
Roberts Radio Returns
XPOLogistics, c/o Glen Dimplex Home Appliances
Eastern Rise, off Stanley Matthews Way
Trentham Lakes
ST4 8WG